Refund Policy

1. Free Trial – Try Before You Buy

We provide a complete 24-hour free trial with access to all 28,000+ channels, 230,000+ VOD, movies, and sports. We strongly recommend testing on your device, internet connection, and during peak times (8-10pm) before purchasing any paid plan.

2. 7-Day Money Back Guarantee

We offer a 7-day money-back guarantee if you're not satisfied within the first week of your subscription. After 7 days, all sales are final and non-refundable once your subscription has been activated and login details have been delivered.

This is because:

• Activation is instant and cannot be reversed
• Login credentials cannot be "returned"
• We cannot verify if the service has been used

3. Technical Issues – We Fix, We Don't Refund

If you experience any buffering, freezing, or channels not working, our 24/7 technical support will resolve it for free. We offer:

• Instant server switching
• Free setup assistance via WhatsApp
• Alternative app recommendations
• Full EPG updates

Over 99% of issues are resolved within 15 minutes and are related to the user's internet or app settings, not our servers.

4. Exceptions – When We Will Refund

We will issue a full refund ONLY in these cases:

• 1. Within 7 days: If you're not satisfied within the first 7 days of activation
• 2. Service completely unavailable: If our servers are down for more than 72 consecutive hours and we cannot provide an alternative
• 3. Duplicate payment: If you were charged twice for the same order

5. Non-Refundable Situations

We cannot refund for:

• Change of mind after 7 days from activation
• Slow internet on your end (we recommend 10Mbps for HD, 25Mbps+ for 4K)
• Device incompatibility (test with free trial first)
• Third-party app issues (we provide 3 free apps)
• Individual channels temporarily down (we have backups)
• Using VPN that blocks streaming
• Purchasing the wrong plan duration

6. How to Request Support (Not Refund)

Contact us immediately for any issue:

Email: support@iptvmonster.store
WhatsApp: +44 7883 412700 (24/7)

Please include your username and a video of the issue – we fix 99% of problems instantly.

7. Chargebacks

Initiating a chargeback or PayPal dispute without contacting us first will result in immediate account termination and blacklisting. Always contact support first – we are here to help.

8. Subscription Renewals

All subscriptions are one-time payments, not recurring. You will never be auto-charged. You must manually renew when your plan expires.